Sub-processors
Done.ai uses the following sub-processors to provide its services. This list is maintained in accordance with our Data Processing Agreement.
| Sub-processor | Description of activities | Data Center Location | Appropriate safeguards for transfers |
|---|---|---|---|
| Hotjar Limited | Optimize the Done.ai websites to benefit the customer user experience. | Dublin, Ireland | N/A |
| Innomate A/S | HR application for register of personnel and employment agreements. | Dublin, Ireland | N/A |
| Meta Inc. | Company pages and chat channel on Facebook used in some cases by customers or external parties. | EU | Standard Contractual Clauses |
| Atlassian Inc. | Atlassian provides Jira and Confluence as development and collaboration tools for developers. | USA | Atlassian TIA |
| Microsoft Inc. | Azure is used for storage and service bus tool (event-management and producing PDF-invoices), and hosting, storage, and processing of personal data. | Dublin, Ireland Oslo, Norway | Standard Contractual Clauses |
| JCloud AS | Used for several services to provide the 24SevenOffice Services. E.g. providing electronic invoices and emails. | Notodden, Norway Oslo, Norway Rennesøy, Norway Vats, Norway | N/A |
| OpenAI Ireland Ltd. | OpenAI API is used to extract structured data from unstructured sources, preach categories in different workflows, customer support tools, integrate with the expert rule engine. | Dublin, Ireland | Standard Contractual Clauses |
| Postman Inc. | Postman is a tool for testing API platform. | USA | Standard Contractual Clauses |
| Signicat | Used as an electronic ID in the banking module for signing with BankID. | Amsterdam, Netherlands Dublin, Ireland | N/A |
| Atlassian (Jira) | The user enters support cases into the Done Support case management system. | EU/EEA and/or United Kingdom | Standard Contractual Clauses |
| 24SevenOffice AB | Billing of customers (not the end customers and only first name, last name, telephone number, e-mail address and username are used). | — | — |
| Amazon Web Services | Support services. | Sweden and Ireland | — |